Complaint Policy

Purpose:
To ensure that all customer concerns and complaints are handled promptly and effectively.

How to File a Complaint:

1. Contact us via email at sales@selectsecuritysupply.com or call 718-814-6300.
2. Provide detailed information about the issue, including relevant product or service details.

Response Time:
We aim to acknowledge complaints within 2 business days and resolve them within 10 business days.

Escalation:
If unsatisfied, you may request a review by a senior manager.

Continuous Improvement:
All complaints are logged and analyzed to improve our services.